FAQs



What is the return policy?

If you are not completely satisfied with your bag you have 30 days from the time of delivery to return the bag. In order to receive your full refund the bag must be in original condition .

All international sales are final sale. 

 

How do you clean the linen totes?

Use warm water and cleaning solution approved for linen and dab or wipe the stained area. Let the cleaned area air dry. Due to the vegan leather we do not recommend machine washing the bags. 

 

How do you clean the vegan leather totes?

The Ultrafabrics vegan leather is water, stain, and mildew resistant. Simply wipe any spills off the bag with a damp cloth and then a dry cloth. 

 

Is the lining 100% waterproof?

The recycled nylon material is waterproof but the seams can allow water to pass through from one compartment to another. If any spills occur in the inside of the bag, wipe the inside with a damp cloth and then a dry cloth as soon as possible. 

Do you ship world wide? 

Yes, economy shipping to Canada is $10. All other countries economy shipping is $20. Please note we are not responsible for any duties, VAT, or taxes for international shipments.